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Contact us: 1800 612 672

FAQ

Q: What is the warranty on your products?

A: Great Annexe Co stands behind the quality of its products. All goods purchased from Great Annexe Co are covered by the original manufacturer’s warranty which is usually from 1-2 years from date of purchase. We offer a 5 year warranty on awning fabrics and between 5 to 10 year warranty on annexes, ensuring your peace of mind with every purchase. Click here to see our Warranty Certificate.

Q: How do I track my order?

A: Once your order is processed and shipped, you’ll receive a confirmation email with tracking details. Use this information to monitor the status and estimated delivery of your package.

Q: Do you ship internationally?

A: Yes, we offer international shipping. Please note that shipping is arranged by the purchaser. Feel free to contact us for specific details.

Q: What is your return policy?

A: We want you to be fully satisfied with your purchase. Our return policy allows returns within 14 days of receipt for eligible items. Visit our Shipping & Returns page for more details, click here.

Q: How can I get assistance with installation?

A: Either we can install your caravan Annexe in our local Brisbane Area, provide information for you to install or put you in contact with one of our International or Australian Based Retailers. Video call also available upon request to assist you through the process.

Q: Are your products customizable?

A: Yes, we offer customization options on certain products. Contact our team to discuss your specific requirements and explore customization possibilities.

Q: How can I get a refund?

A: Within 14 days of delivery, you may return eligible items purchased from Great Annexe Co provided that the merchandise is in new condition with original packaging. Visit our Shipping & Returns page for more details, click here.