1. Delivery Timelines
Our orders are processed and dispatched from various locations across Australia, depending on inventory and proximity. We aim to process and dispatch all orders within 2-4 business days from the payment confirmation. During busy periods, like holidays or promotions, additional processing time might be required. Rest assured; we make every effort to minimize any delays. If there’s any delay, our customer service team will promptly inform you via email with updated delivery estimations.
Shipping Durations for Western Australia: Shipments to WA may occasionally experience transit times of up to 3 weeks due to varying freight services. While this doesn’t affect all deliveries, if you encounter delays beyond this timeframe, please contact our customer service team, mentioning your order number.
2. Availability and Order Processing
Our inventory is subject to availability. While we strive to maintain accurate stock counts on our website, occasional discrepancies may occur. If any items are unavailable at the time of purchase, we’ll reach out to discuss whether you’d prefer to await restocking for back ordered items or opt for a refund. Existing items in the order will be reserved until the complete order can be dispatched.
3. Shipping Charges
Shipping charges are calculated at checkout based on factors such as item weight, dimensions, and destination. The shipping cost is calculated at checkout and added to your final payment.
4. Domestic Transit Time
Typically, domestic shipments take approximately 2 – 7 days to arrive.
5. International Transit Time
For international orders, transit times generally range between 4 – 22 days. This timeframe varies based on the chosen courier and items within the order. We are not responsible for any delays by the freight company.
6. Change Of Delivery Address
Requests to change delivery addresses can be accommodated before order dispatch.
7. Damaged Shipments During Transit
In the event you receive a damaged parcel, you must refuse the delivery from the courier promptly and reach out to our customer service team. In you do not report a damage parcel, you incur in any additional expenses due the return process.
8. Lost Shipments in Transit
Upon completion of the courier’s investigation confirming the parcel as lost, we’ll promptly initiate either a refund or a replacement.
9. Freight Insurance
Insurance is available for items valued over $100 if selected by the customer at a rate of 2.5% of the total invoice value excluding shipping cost.
Within 14 days of delivery, you may return any defective or damaged product purchased from Great Annexe Co, provided that the merchandise is in the original packaging. If you are returning a product, you must pay the return shipping fees unless otherwise arrange by our customer service department. No refunds or exchanges on items that packaging has been opened and cannot be resold as new.
All returns must include the following:
- Original packaging (manufacturer’s box, Styrofoam, plastic bags, etc.)
- A valid Return Merchandise Authorisation (RMA).
To return merchandise, please contact us on 1800 612 672 or email to email@example.com and we will assist you through our return process.