Terms & Conditions

We have created this Terms & Conditions statement in order to demonstrate our firm and continuing commitment to the customers and suppliers of this website.

We recognises the importance of protecting your privacy, our privacy policy explains how we protect your privacy.

Fraudulent Activity?

Any fraudulent activity or reports of such will be treated seriously and turned over to the relevant authorities

Registration Information

When you register for any of our products, services or newsletters you will provide us information about yourself.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.


This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Online Discount Code Terms

Great Annexe Co occasionally releases promo codes applicable solely to online purchases. These codes are valid for full-priced items online and cannot be used for workshop transactions. They cannot be combined with other offers.
To avail the discount, input the coupon code during checkout. The offer is non-transferable, usable once, and does not apply to previous purchases. Great Annexe Co is not liable to refund or reimburse any discount amount on orders placed without the coupon code. For assistance regarding the coupon code, please contact us on 1800 612 672 or email to info@greatannexeco.com.au.

Terms for Pricing and Payment

Customers agree to pay the specified purchase price for the Products and/or Services mentioned in the Order. Prices listed are inclusive of GST.
For all standard products outside of “Custom Made Products” full payment must be made before goods will be dispatched or given to the customer.

For “Custom made products”
A 30% deposit is required for all orders at time of order. The customer can cancel any order prior to the commencement of manufacturing or placement of a purchase order to a supplier. Once manufacturing of the product has commenced or a purchase order has been placed, the deposit is not refundable.
No Annexe or custom product will be dispatched without 100% payment on order.

Customer Service Policy

Great Annexe Co is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are expected to be between 3-15 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item or a full refund.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.